Don’t Love It?

Have no fear, we’re here to make it right.

If you have a change of heart before your order ships, please get in touch with us straight away & we will be happy to refund the full amount of your order.

Once your goodies go into the mail, your order can be shipped back to us within 30 days for a refund less all shipping costs.

NOT SURE WHETHER YOUR ORDER HAS SHIPPED YET?

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Tastebuds are tricky business.

What someone else loves, might not be your cup of tea, we get it! If you are not enjoying your home made Hooch and would like to give another flavor a try, let us know and we will send you another round.

*Good for one replacement alcohol infusion spice. Shipping charges apply on replacement homebrewing spices.

Accidents can happen in transit, no worries!

If your order arrives damaged or broken just let us know. We’ll send you a replacement* lickety-split.

  • If this was a gift, please tell us who purchase your Bootleg Botanicals product.
  • In case we can't locate your order, please let us know what the best email address is for you. We will be responding from info@bootlegbotanicals.com - please check your SPAM folder if you do not hear from us in 24 hours.
    • Your order id can be found on the packing slip included with your order or on your order confirmation email.
    • Damage claims can only be filed within 60 days of the date your package was shipped to you.
  • Please upload a couple photos of the damaged items you received.
  • Please let us know where you would like your missing item(s) shipped to.
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* Unfortunately, due to shipping insurance, we can only afford to replace damaged items purchased on BootlegBotanicals.com If you purchased your Bootleg Botanicals product from one of our AMAZING partners, we can still help but shipping charges may apply.

USPS may need to physically inspect the package, please store the broken package until we recieve confirmation from the Post Office.

Your Bootleg Botanicals order was lovingly handcrafted. Sometimes we humans forget to add something important. Please let us know if your order arrived missing a piece and we’ll get it to you.

  • If this was a gift, please tell us who purchase your Bootleg Botanicals product.
  • In case we can't locate your order, please let us know what the best email address is for you. We will be responding from info@bootlegbotanicals.com - please check your SPAM folder if you do not hear from us in 24 hours.
    • Your order id can be found on the packing slip included with your order or on your order confirmation email.
  • These are commonly overlooked items, if we missed one on this list, please let us know what you are in need of in the area below.
  • Please let us know where you would like your missing item(s) shipped to.
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