HAVE QUESTIONS OR CONCERNS?
We’ve put together a list of the most commonly asked questions we receive in the hopes that you’ll find the answers you seek quickly. If you don’t see the answer below we are always available to help you out.
I don't have a paypal account, can i use a credit card instead?
No worries! We offer Stripe credit card payment processing and PayPal for quick, safe check out.
Is my information safe?
One of the reasons we have teamed up with PayPal & Stripe for our ecommerce processing, is because they offer a solid encryption to help keep your payment information out of the wrong hands. Beyond your address, phone number and email address, we don’t store or collect your personal payment information on BootlegBotanicals.com
If you’d like to learn more about PayPal’s security measures click here.
Stripe’s protections can be located here.
How Long Will It Take For My Order To Arrive?
Due to COVID, carriers are no longer guaranteeing delivery dates on standard shipping methods. This includes USPS Priority, Flat Rate and FedEx Home/Ground.
Please allow extra time for transit of your package and let us know if you have a special occation date in mind.
To help you keep a look out for your package from Bootleg Botanicals, you will received a tracking number as soon as we have processed your order.
Please allow 1-2 business days for the tracking information to show activity with the carrier as we generally process orders 24 hours before your package reaches the carrier.
Holiday Schedule 2021:
Because of COVID Shipping was quite caotic last holiday season. While carriers are estimating the following deadlines to meet Christmas delivery expectations, we strongly encourage all holiday gift orders be placed before December 5th to ensure they make it with plenty of room for delay.
USPS Holiday 2021 shipping cutoff:
Friday, December 17th
FedEx Holiday 2021 shipping cutoff:
Wednesday, December 15th
How Can I Save on Shipping?
For your convienance, all Hoochfusion Alcohol Infusion Kits ship free via USPS Priority or FedEx Home/Ground*
If you have a commercial address to ship to, this will save you on shipping cost for all freight on all of our other products when using FedEx.
We do our best to keep the shipping cost low for you and us by any means possible.
Shipping can be expensive and though we have tried to create an easy, accurate shipping calculation on our website, nothing is perfect. If when checking out on our website you feel the shipping is too high, please contact us before placing your order so we can investigate it for you.
International shipping is very expensive but if you are not concerned with the time frame of arrival, consider purchasing the USPS First Class Package International Service over Priority Mail.
*We will choose the lowest rate available which may not be the fastest option. If you have a timeline to meet, please let us know.
I Live In Arizona, Can I Pick My Order UP?
While we are not currently open to the public, we are always happy to have you stop by and grab your order. Please select Local Pick-up during checkout and we will contact you to schedule a pick-up time when your order is ready.
Bootleg Botanicals is located in Historic Downtown Buckeye, Arizona at: 114 South 5th Street.
I am purchasing as a gift, can you ship it to an address other than mine?
Of course! We can ship your order anywhere you choose. Just be sure to let us know the recipients name and address during check-out and we’ll handle the rest.
I would like to include a gift note. Is that possible?"
Absolutely! Our packing slip has been designed to include a personalized message if you’d like to let someone special know you’re thinking of them. We also keep the price off of the packing slip just in case.
If you would like to add a note, just enter the message into the “Order Notes” area provided during check-out. Space is limited but 1 short sentence fits nicely